Sam Black provides a wide range of services including sales management and sales training, telesales and customer service call center training, retail sales and customer service training, and skills assessments to hire and develop the best sales, customer service or telesales teams. Sam has over 33 years of experience in sales and customer service with 17 of those as a consultant. Prior to opening her business in 1991, Sam managed Citicorp Mortgage?s Relocation Call Center.
Sam helps her clients select the right telesales reps, customer service reps, sales staff, and management personnel for the job using state-of-the-art pre-hire selection and post-hire coaching tools delivered via the Internet. She is also the author of the book ?How to Build Your Business Using the Phone?Effectively!?
Some of her well-known national and international clients include: Hilton Hotels; Wells Fargo Bank; Caja Madrid (Bank Madrid); Visa; Motors Insurance Corp (GM); Cable Bahamas (Nassau); Citibank; Chase Mortgage; National Australia Bank (Melbourne); Blue Cross Blue Shield; BarclayCard (London); Lotte Department Store (Seoul);ICICI Bank (Mumbai);Tetra Bank (Bratislava); Raiffeisen Bank (Vienna/ Budapest).
She has earned 5 St. Louis Direct Marketing Association (DMA) Arrow Awards (4 First Place/1 Second Place) for telesales scripts/campaigns she has created and implemented for her clients. Her articles have been published, and she has been an honored speaker at a number of conferences and panels in St. Louis and around the country. Sam works with many large corporate sales and service teams, but she also thrives on helping small, entrepreneurial companies build the sales and service teams they need to successfully grow their businesses. Sam?s notable achievements include increasing outbound sales for a client by 44% and increasing inbound retention from 28% to 48%! Typical client training projects result in a 5 ? 20% increase in sales or service performance.
As a business journalist for the St. Louis Post-Dispatch, I tapped the resources at COE. I also recommended the Website to fellow reporters who were looking for local experts to interview for stories. For a journalist, having a broad array of experts and sources is essential to make the reporting robust and accurate. COE was a quick, easy way of locating just the right specialist, even when I was on deadline. I appreciated having this database of professionals available to make my job easier and my reports more informative.
